Frequently asked questions
About our products
How do I choose the right products? Start with our routine guide — cleanse, treat, hydrate, protect — and shop by your skin goals on the homepage.
Are your products suitable for sensitive skin? Many of our formulas are designed to be gentle. We recommend patch-testing any new product before full use. [DRAFT — confirm per-product suitability once catalog is finalized.]
How do I patch test? Apply a small amount to the inner forearm, wait 24 hours, and discontinue use if irritation occurs.
Orders & shipping
[DRAFT — MERCHANT TO COMPLETE] Shipping methods, processing times, delivery estimates, and any free-shipping threshold to be added here once confirmed. Do not publish shipping promises that are not verified.
What is your return policy? [DRAFT — MERCHANT TO COMPLETE] Add your verified returns and refunds terms, then link to Refund Policy.
Contact
Still have questions? Visit our Contact page and we’ll be happy to help.